Frequently Asked Questions

Who we are

Motherly is a lifestyle parenting brand redefining motherhood, writing a new narrative that’s powerful and feminine as well as informed and inspiring. Motherly exists to change the world on behalf of Millennial moms.

 

What is your policy on returns and exchanges? 

Motherly is here to make mamas happy, and if you’re not, we want to know how we can change that. To initiate a return, ask a question, or request an exchange, please email our team at shop@mother.ly. We’ll respond directly within 48 hours.


All returns and exchanges are free with no hidden restocking or return shipping fees.


What is your shipping policy and where does Motherly currently ship?

Motherly always offers free standard ground shipping within the contiguous United States. We can ship to Alaska, Hawaii, US Territories and select International destinations upon request. Please email us directly for estimated shipping costs.


Is there a time limit on returns?

We’re mamas too, and we know how long your to-do lists are. For that reason, we do not have a time restriction on returns. We always treat our customers fairly and ask you to be fair as well.  


How quickly are returns processed?

Once we receive your order, you can expect your return to be processed within 7 business days.


What information do you need to return an item?

Please email us with your name, your email address and the order number. We will take care of the rest and can follow up directly with next steps.  


Can I send Motherly products as a gift to a fellow mama?

It’s simple to share Motherly with a friend or mama-to-be. When you place your order, let us know at checkout that it’s a gift so we can add a special note, at no extra charge.


Gifts include our beautiful packaging and a handwritten note with your personalized message.


Can I return Motherly products I received as a gift?

You can return a gift you’ve received for store credit. Email us and refer to your order number or the full name of the person who gave you the gift. We’re happy to help you from there.



Don’t see an answer to your question? Email us directly. We can’t wait to meet you! 

shop@mother.ly